TQ Leadership Series - Course Library

BECOMING A COMPETENT LEADER

  • Leadership Development
  • Leading Effective Teams
  • Building an Effective Leadership Succession Plan
  • Creative Thinking and Problem Solving

BECOMING AN EFFECTIVE MANAGER

  • Operations Management
  • Building Emotional Intelligence
  • Conflict Resolution
  • Managing a Cross-Functional Team
  • Managing Performance
  • Giving Effective Feedback
  • Business Acumen-Finance

​​​BUILDING A STRONG SALES TEAM

  • Sales Leadership
  • Sales Effectiveness

BUILDING RELATIONSHIPS

  • Interpersonal Relationships - Networking
    and Building Relationships

BUSINESS ACUMEN

  • Elements of Business Acumen
  • Becoming a Continuous Learning Organization

BUSINESS ACUMEN - FINANCE

  • Examining The Balance Sheet-Foundations
  • Foundations Finance for Non-Finance Managers
  • Forecasting and Budgeting
  • Managerial Finance-Foundations

BUSINESS POWER SKILLS

  • Business Acumen
  • Customer Service
  • Business Skills
  • Effective Presentations
  • Interpersonal Effectiveness
  • Project Management

EFFECTIVE COACHING

EFFECTIVE COMMUNICATIONS

EFFECTIVE FEEDBACK

EFFECTIVE MEETINGS

EMOTIONAL INTELLIGENCE

  • Introduction to Emotional Quotient (EQ)
  • Personal Competence
  • Social Competencies
  • EQ Strategies

LEADING CHANGE

LEADING INNOVATION

LEADING PEOPLE

LEADING TEAMS

  • Employee Motivation - Intrinsic vs Extrinsic Motivation
  • Leading and Managing Call Center Teams
  • Leading and Managing Effective Virtual Teams
  • Leading Dynamic Teams
  • Leading Generationally Diverse Teams

MANAGING CONFLICT

  • Situational Conflict
  • Small vs. Large Group
    Conflict
  • The Role of the Facilitator

MANAGING PERFORMANCE

SITUATIONAL LEADERSHIP

  • Roles of Leadership
  • Situational Leadership Theory
  • Choosing a Leadership Theory
  • Executive Presence
  • Skills of a Situational Leader

TALENT ACQUISITION

  • Recruiting
  • Selection
  • Interviewing Skills
  • Reducing Rater Bias
  • Behavioral Interviewing
  ** COMING SOON **  
     

BUILDING EMOTIONAL INTELLIGENCE

  • Intro to EQ
  • Self-Awareness & Self-Management
  • Social Awareness & Managing Relationships
  • Applying EQ

BUSINESS COMMUNICATION SKILLS

  • Building Your Personal Brand
  • Writing for Business

BUSINESS STRATEGY

  • Creating a Competitive Edge - Current vs. Future
  • Fostering a Culture of Risk Taking
  • Operationalize Business Strategies - Organizational
    Strategy Elements
  • Workplace Ethics

BUSINESS WRITING

  • Writing Approaches and Etiquette
  • Review of Grammatical Principles

CREATIVE THINKING & PROBLEM SOLVING

  • Benefits of Creative Thinking
  • Elements of Thought

CUSTOMER FOCUS

  • Improving Customer Rapport
  • 5 Keys to Customer Satisfaction
  • Understanding Customer Motivation
  • Managing Upset Customers

EFFECTIVE BUSINESS STRATEGY

  • Competition vs. Differentiation (SWOT
    Analysis)
  • Core Organization Functions - Marketing,
    Operations, IT, Finance, Organizational
    Development

EFFECTIVE FEEDBACK

  • Managing Reactions to Feedback

EFFECTIVE PRESENTATIONS

  • Components of Effective Presentations
  • Engagement Practices

INTERPERSONAL EFFECTIVENESS

  • Enhancing Listening Skills
  • Networking & Building Relationships
  • Personal Productivity

LEADERSHIP GROWTH

  • Leading Small vs. Large Groups
  • Building an Effective Leadership Succession Plan
  • 5 Components of Effective Leadership

 

 

 

 

MANAGING A DIVERSE WORKPLACE

  • Managing Diversity

MANAGING PERFORMANCE

  • Setting SMART Goals

OPERATIONS MANAGEMENT

  • Principles of Lean Operations

PROJECT MANAGEMENT

  • Four Components of Project Management
  • Project Management Lifecycle
  • Role of the Project Manager
  • Project Scheduling and Budgeting

SALES EFFECTIVENESS

  • Mastering the Cold Call Sales Process
  • Managing Leads

SALES LEADERSHIP

  • Building High Performing Sales Teams
  • Effective Sales Presentation Skills for Small
    Groups
  • Transitioning to Sales Management