Talent Development | TalentQuest | Leadership Micro-Learning

ADAPTING TO NEW WORKSTYLES Agility in Times of Change Key Skills of Effective Virtual Leadership How to Conduct a Virtual Interview BECOMING A COMPETENT LEADER Leadership Development Leading Effective Teams Building an Effective Leadership Succession Plan Creative Thinking and Problem Solving BECOMING AN EFFECTIVE MANAGER Operations Management Building Emotional Intelligence Conflict Resolution Managing a Cross-Functional Team Managing Performance Giving Effective Feedback Business Acumen-Finance Reducing Rater Bias BUILDING A STRONG SALES TEAM Sales Leadership Sales Effectiveness BUILDING RELATIONSHIPS Interpersonal Relationships BUSINESS ACUMEN Becoming a Continuous Learning Organization BUSINESS ACUMEN - FINANCE Examining The Balance Sheet Finance for Non-Finance Managers Forecasting and Budgeting BUSINESS COMMUNICATION SKILLS Building Your Personal Brand BUSINESS POWER SKILLS Business Communication Skills Business Acumen Customer Service Effective Presentations Interpersonal Effectiveness Project Management BUSINESS STRATEGY Creating a Competitive Edge Fostering a Culture of Risk Taking Organizational Strategy Elements Workplace Ethics BUSINESS WRITING Becoming a Good Business Writer Review of Grammatical Principles	CREATIVE THINKING & PROBLEM SOLVING Benefits of Creative Thinking CUSTOMER FOCUS Improving Customer Rapport Understanding Customer Motivation Managing Upset Customers DIGITAL TRANSFORMATION Introduction to Digital Transformation Transformation of Markets, Business Models, and Strategy Transformation of Customer Needs, Workforce Needs, and Operations EFFECTIVE BUSINESS STRATEGY Competition vs. Differentiation (SWOT Analysis) Six Core Organization Functions EFFECTIVE COACHING Coaching vs. Mentoring Components of the Coaching Process Coaching Skills Checkup The COACH Model Coaching Conversations EFFECTIVE COMMUNICATIONS Using Open-Ended Questions Creating “Win-Win” Scenarios Electronic Communications Communicating Upward EFFECTIVE FEEDBACK Sandwich Feedback Resistant vs. Open to Change Managing Reactions to Feedback EFFECTIVE MEETINGS Defining the Right Agenda Assigning Roles and Responsibilities Understanding the Value of People's Time EMOTIONAL INTELLIGENCE Introduction to Emotional Intelligence Personal Competence Social Competencies Emotional Intelligence Strategies EFFECTIVE PRESENTATIONS Engagement Practices INTERPERSONAL EFFECTIVENESS Enhancing Listening Skills Networking and Building Relationships LEADERSHIP GROWTH Leading Small vs. Large Groups The Components of Effective Leadership	LEADING CHANGE Kurt Lewin's 3 Stages of Change Model McKinsey's 7-S Change Model Kotter's 8 Step Change Model LEADING INNOVATION Building Innovation Teams Leading Innovation Teams Trystorming LEADING PEOPLE Leading, not Managing People Facilitating vs Directing People Motivating People - Theory X vs Theory Y Holding People Accountable LEADING TEAMS Employee Motivation - Intrinsic vs Extrinsic Motivation Leading and Motivating Call Center Teams Leading and Managing Effective Virtual Teams Leading Dynamic Teams Leading Generationally Diverse Teams MANAGING A DIVERSE WORKPLACE Managing Diversity MANAGING CONFLICT Situational Conflict Small vs. Large Group Conflict The Role of the Facilitator MANAGING PERFORMANCE Developing Cascading Goals The GROW Model Individual Development Plans Setting Stretch Goals PERFORMANCE MANAGEMENT Setting SMART Goals SALES EFFECTIVENESS Mastering the Cold Call Sales Process SITUATIONAL LEADERSHIP Roles of Leadership Situational Leadership Theory Choosing a Leadership Theory Executive Presence Skills of a Situational Leader TALENT ACQUISITION Recruiting Selection Interviewing Skills Behavioral Interviewing

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TQ Leadership Series - Course Library